š¤ Frequently Asked Questions š
How do I sign up
Click here to sign upĀ Sign Up Link
How do I download the app
To download our app, please click the appropriate app store link below:
iOS devicesĀ Take me to the App Store
Android devices Take me to the App Store
Is the device waterproof
All devices are rated to IP64 or IPX4
How does the device connect to the app
Our devices use standard 4G LTE to connect anywhere in Europe with the EU product or Globally with the G Product variant.
They will also fall back to 2G if no 4G is available. If you want to know if the product will work for you, simply use your mobile phones 4G on your boat, if it works then our product will and in most cases if you don't have signal it will still work as we can access other operators.
Our devices offer the best connectivity options for their cost and give you access to multiple mobile networks in each country.
Who can access my devices
Only you can access your data unless you allow a remote access account such as repair shop, maintenance person to "view" your device that you have added. They cannot make any changes to your device and this setting has to be enabled by you.
You can also provide us access to your assets when you need support.
How secure is the device
Our devices by standard use end to end encryption for all data transmission.
Data logs & storage
We store data points for 30 Days in our system, which you can access at any time. All data past 30 days is held in cold storage and can be requested in an offline file.(Processing Charges May Apply)
Deleting data
You have the right to request deletion of partial and all data at any time. Please email us using the email form on the support page.